Privacy Policy
Privacy Policy
Effective Date: October 2, 2026
Del Rio Cleaner ("Del Rio Cleaner," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, contact us, request pickup or delivery, submit a form, communicate with us by text message, or otherwise interact with Del Rio Cleaner.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect your name, mailing or service address, email address, telephone or mobile phone number, pickup and delivery information, service preferences and instructions, customer account information, appointment or service-request information, communications you send to us, and information necessary to process payments. When you visit our website, we or our service providers may automatically collect technical information such as IP address, browser and device type, operating system, pages visited, date and time of visits, referring website, general geographic information, cookies, and advertising or analytics identifiers where applicable.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to provide dry cleaning, laundry, alterations, pickup, delivery, and related services; manage orders; communicate about orders and services; schedule pickups and deliveries; respond to requests; process payments; send service-related communications; send promotional communications where permitted; send SMS messages where appropriate consent has been obtained; improve our services and website; measure advertising effectiveness; prevent fraud; maintain security; and comply with legal obligations.
3. TEXT MESSAGES AND SMS MARKETING
If you voluntarily provide your mobile telephone number and separately opt in to receive marketing or promotional text messages from Del Rio Cleaner, you may receive recurring SMS messages regarding promotions, special offers, services, reminders, or other marketing communications. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services from Del Rio Cleaner. You may withdraw your consent at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or another reasonable opt-out request. After you opt out, we may send a single confirmation message, but we will not send additional marketing text messages unless you provide consent again. Providing your telephone number does not automatically constitute consent to receive marketing text messages. Where required by law, marketing SMS consent will be obtained through an appropriate affirmative opt-in.
4. SERVICE-RELATED TEXT MESSAGES
We may use your telephone number to communicate regarding services you have requested, including pickup and delivery, order status, order completion, appointments, customer service, account or payment matters, and other communications directly related to a transaction or service you requested.
5. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to service providers reasonably necessary to operate our business, including website hosting, website management, customer communication, SMS/text messaging, email, payment processing, pickup and delivery, customer relationship management, advertising and marketing, analytics, fraud prevention, information technology, and security providers. We may also disclose information when necessary to comply with applicable law, legal process, court orders, governmental requests, or to protect the rights, safety, and property of Del Rio Cleaner, our customers, or others. We do not sell customer lists for the purpose of allowing unrelated businesses to market directly to our customers.
6. ONLINE ADVERTISING AND TRACKING
We may use third-party advertising and analytics services to understand website use, measure advertising campaigns, and improve marketing. These technologies may include cookies, pixels, tags, web beacons, and similar technologies. Depending on the services used, third parties may receive information such as IP address, device information, browser information, pages visited, and advertising identifiers.
7. CALIFORNIA PRIVACY RIGHTS
California residents may have privacy rights under applicable California law, including rights relating to knowing categories of personal information collected, purposes of collection and use, categories of sources and third parties, requesting access, requesting deletion subject to exceptions, requesting correction where applicable, opting out of sale or sharing where applicable, and limiting certain uses or disclosures of sensitive personal information where applicable.
8. HOW TO SUBMIT A PRIVACY REQUEST
To submit a privacy-related request, contact us by email at customerservice@delriocleaners.com, by phone at (209) 524-0905, or by mail at Del Rio Cleaner, 1300 Sylvan Avenue, Suite C-1, Modesto, CA 95355. To protect customer information, we may need to verify your identity before completing certain requests.
9. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and fulfill other legitimate business purposes.
11. CHILDREN'S PRIVACY
Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, security, or policies.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When material changes are made, we may update the effective date and provide additional notice when required.
14. CONTACT US
Del Rio Cleaner
1300 Sylvan Avenue, Suite C-1
Modesto, CA 95355
(209) 524-0905customerservice@delriocleaners.comdelriocleaners.com